Crafting a Culture of Excellence in Automotive Repair

Brin Kline delves into what sets Assured Auto Works apart in the world of general automotive repair shops. He emphasizes the importance of thoroughness and accuracy in the diagnostic process, creating a niche that showcases his team's dedication to automotive technology. 

John and Eric tap into Brin's expertise, discussing his role as a part-time instructor at CarQuest Technical Institute and the balance between projecting expertise and staying humble. Brin's journey unfolds, revealing a passion for fixing and figuring out things, especially cars, that led him to the automotive industry.

The hosts and Brin engage in a candid conversation about the challenges and motivations that drive auto repair shop owners to start their businesses. They touch upon the struggles of technicians turned shop owners, navigating the industry's complexities and striving to create an environment that values both quality service and employee satisfaction.

Connect with Brin on LinkedIn

Are you interested in being a guest on our podcast? Send us an email: bsb@kaizencpas.com